Unless otherwise agreed in writing, guests at our hotel are bound by the most recent version of the Conditions of contract of the Austrian Hotelier Association (ÖHV)

The regulations set out in the Austrian Hotel Contract Conditions apply to cancellations, late arrivals, and early departures. There are no charges for cancellations up to 2 weeks before arrival; 13 to 4 days 70% and less than 3 days 90% in case of no-show 100% of the total price. 

An email booking is considered a fixed reservation. Cancellations are only valid if made in writing. Any deposits made will be retained as a cancellation fee.

Sometimes, life doesn’t go quite the way we planned. Especially when it comes to a well-earned holiday, we recommend that all guests take out a travel cancellation insurance policy.

Save on unnecessary costs if the worst comes to the worst, such as an unforeseen illness or fatality, with “Hotel Cancellation Plus” insurance. This policy ensures you’re not left out of pocket if you’re unable to travel, need to come home early, or even require mountain rescue services.

We recommend the travel insurance provided by Europäische Reiseversicherung.